We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
• In the same condition you received it
• Unopened and unused
• In its original packaging
• With proof of purchase
How to Start a Return
To start a return, contact us at:
📩 support@sanaecosmeticsllc.com
If your return is approved, you will receive:
• A return shipping label
• Instructions on how and where to send the package
Items returned without requesting approval first will not be accepted.
You can always contact us for any questions at the same email.
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Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
• The item is damaged
• Defective
• You received the wrong product
We will review the issue and correct it.
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Non-returnable Items
We cannot accept returns on:
• Opened or used beauty products
• Sale/discounted items
• Gift cards
If you have questions about a specific item, please reach out.
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Exchanges
The fastest way to get the item you want is to return the product you have.
Once the return is approved, you may place a new order.
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Refunds
After we receive and inspect your return, we will notify you whether your refund is approved.
If approved, your refund will be issued automatically to your original payment method.
Please allow time for your bank or card issuer to process the refund.